Last Updated: February 7, 2020

Welcome to My Gene Counsel. This website is operated by My Gene Counsel, LLC and was created to enable access to the Services provided by My Gene Counsel and to provide data about our Company.

This privacy policy (“Privacy Policy”) describes how My Gene Counsel and its Partners collect, use, protect, disclose, and share your Personal Data through our Services. If you do not agree with the terms of this Privacy Statement, please do not access or use the Services.

Our Privacy Policy applies to all visitors, users, and others who access the Services. Please read it carefully. By using any of the Services described below, you are acknowledging and agreeing that this Policy applies to your use of this website and the Services.

My Gene Counsel is based in the United States and the data we collect is governed by U.S. law. By accessing or using the Services or otherwise providing data to us, you consent to the processing described in this Policy and to the transfer of your data in and to the U.S. and other countries.


I. Definitions

II. Data We Collect

A. Data You Give Us

B. Data We Obtain from Others

C. Data Automatically Collected

D. Cookies

E. Aggregated Data

III. Use of Personal Data

IV. Sharing of Personal Data

V. Data Choices and Changes

VI. Security of Your Personal Data

VII. Requests to Access, Edit, or Delete Data

VIII. Do Not Track

IX. Data Retention and Destruction

X. Children’s Privacy

XI. Links to Other Websites

XII. Other Terms and Conditions

XIII. California Privacy Rights

XIV. Changes to this Privacy Policy

XV. Contacting My Gene Counsel


“Services” means the My Gene Counsel website, software, and related tools and services provided by My Gene Counsel.

“Partners” means affiliates, partners, consultants, officers, directors, employees, contractors, advisors, and agents.

“Individual Genetic Data” refers to features of your DNA that distinguish you from other people (e.g., the As, Ts, Cs, and Gs at particular locations in your genome or in your tumor). Individual Genetic Data includes any data derived from your Individual Genetic Data (e.g., data about your individual genotype, diseases, racial and ethnic origin, or other traits and characteristics) reported to you, or reported by you, as part of our Services.

“Self-Reported Data” means any data you provide about yourself through surveys, forms, features, or applications of the Services. For example, you may provide us with data about your personal characteristics (e.g., eye color, height), ethnicity, disease conditions (e.g., diabetes), and other health-related data (e.g., blood pressure, blood type).

“Personal Data” means data that personally identifies you, or data that is combined with data that personally identifies you, including Registration Data (as defined below), Individual Genetic Data, and Self-Reported Data. Personal Data also includes identifying data that you authorize us to receive from third parties, such as health care providers.


We acquire data about you in a variety of ways:


We may collect the following data from you:

Personal Data. We collect any Personal Data that you provide us in connection with your use of the Services.

Registration Data. When you register an account with us or use our Services, we may collect the following data:

  • Your first and last name
  • Your date of birth
  • Your‎ email address
  • Your My Gene Counsel account username and password
  • Demographic data (e.g., gender, ethnicity), which you may voluntarily provide
  • Your referring physician’s data, specifically name, email address, description of practice or specialty, hospital or clinical affiliation, and phone number
  • Health data and other data you give us directly through our website (including the registration process, technical support process, or general correspondence) or through using our Services
  • Billing address and payment data (to the extent that any part of the Services involves payment of fees)

Self-Reported Data. You may have the option to voluntarily provide us with Self-Reported Data about yourself through surveys, forms, features, or applications.

Blogs. Our website offers publicly accessible blogs or community forums. You should be aware that any data you provide in these areas may be read, collected, and used by others who access them and is therefore publicly available. Please note that whenever you post something publicly, it may be impossible to remove the data if a third party has captured the data and posted it on a location that is not controlled by us. Please exercise caution before choosing to share Personal Data publicly on our blogs, community forums, or in any other posting.

Customer Service Communications. When you contact us about our Services, we collect data to track and respond to your inquiry; investigate any breach of our Terms of Use, Privacy Policy, or applicable laws or regulations; and analyze and improve our Services.

Individual Genetic Data. We also collect Individual Genetic Data from you to help us provide our Services for you.


We may obtain data about you from third party sources you have authorized to share your data to us on this website, such as physicians, clinicians, and medical laboratories. This may include, but is not limited to:

  • Your name and address
  • Date of birth
  • Gender
  • Medical record number
  • Laboratory and other test results related to your genetic data, including Individual Genetic Data, that we collect from you or third parties
  • Your referring physician’s data, including name, email, practice description or specialty, and phone number
  • Your cancer diagnosis and/or clinical history
  • Postings, comments, and notes by your referring physician


Like many websites, we collect certain data as a result of your use of the website (collectively “Technical Data”):

  • Your computer operating system type
  • Browser type
  • Browser language
  • The website you visited before browsing our website
  • Pages you viewed,‎ how long you spent on a page on our website, and access times
  • Internet protocol (IP) address
  • Geolocation data about your use of and actions on our website (to the extent you enable sharing this data with us on your mobile device)

My Gene Counsel may store such data itself, or store or maintain it through our Partners. Our Services may use such data and pool it with other data to track the total number of visitors to our website, the number of visitors to each page of our website, the domain names of our visitors’ Internet service providers, and other data. It is important to note that such pooled data of this kind does not include Personal Data.


In operating the Services, we may log data using “cookies.” Cookies are small data files stored on your hard drive by a website. Cookies help us make our Services and your visit better. For instance, our website may set a cookie on your browser that allows you to access the Services without needing to enter a password more than once during a visit to the Services. On most web browsers, you will find a “help” section on the toolbar. Please refer to this section for data on how to receive notifications when you are receiving a new cookie and how to turn cookies off. We recommend that you leave cookies turned on because they allow you to take advantage of some of the Services’ features.


To better understand and serve the users of My Gene Counsel Services, we may conduct research on customer demographics, interests, and behavior based on aggregated data, which we may share with our Partners. My Gene Counsel may also disclose aggregated user statistics in order to describe our Services to current and prospective Partners and to other third parties for other lawful purposes. This aggregate data does not include your Registration Data or otherwise identify you personally.


We may use your Personal Data and Technical Data to:

  •  Operate, manage, and improve our website; conduct internal research and data analytics; and perform internal marketing and administrative purposes
  • Provide you access to the Services, monitor your use of such Services, improve the content and functionality of the Services, and better understand our users and their use of the Services
  • Respond to comments and questions and provide customer service
  • Communicate with you about your account, updates, and other news about products and services offered by our Company. Communications we send you will contain instructions permitting you to opt out of receiving future communications
  • Notify you, if you request to be notified, when updates to the data tied to your laboratory reports changes significantly or if new trials become available
  • Provide and deliver products and services that customers request
  • Protect, investigate, and deter against fraudulent, unauthorized, or illegal activity, or enforce our Terms of Service

In addition, we may use your Individual Genetic Data to:

  • Respond to your requests to store Individual Genetic Data
  • Share Individual Genetic Data with others as authorized by you
  • Match your genetic data, including your Individual Genetic Data, with a Living Lab Report from our database(s)
  • Invite you to participate in clinical trials, conferences, and studies that may apply to you


My Gene Counsel will not sell, trade, license, or otherwise transfer your Personal Data to third parties for marketing, advertising, or other purposes, except as disclosed in this Privacy Policy. There are, however, certain circumstances in which we may share your Personal Data with certain third parties without further notice to you, as set forth below:

  • We may share Personal Data, including your Individual Genetic Data, with your clinicians
  • We may share Personal Data, including your Individual Genetic Data, with Partners who support the operations and functionality of our website, and who have agreed to protect your Personal Data in a manner consistent with this Privacy Policy
  • We may share and transfer your Personal Data, including Individual Genetic Data, to a third party in connection with the transfer or sale of all or part of our assets, such as in a merger, financing, acquisition, or bankruptcy transaction or proceeding
  • We may share Personal Data, including Individual Genetic Data, for legal and safety purposes in the event that such action is necessary to (i) comply with a court order or other legal obligation; (ii) protect and defend the rights or property of My Gene Counsel and its affiliates, including enforcing our agreements, policies, and Terms of Service; (iii) act in urgent circumstances to protect the personal safety of users of the Services or the public; or (iv) protect against legal liability
  • We may share Personal Data, including Individual Genetic Data, with those who need it to perform services for us, such as consultants and independent contractors who are subject to our Business Associate Agreement. When we employ another company to perform a function of this nature, we only provide them with the data they need to perform their specific function and obligate them to protect your Personal Data in a manner consistent with the requirements of this Privacy Policy
  • We may also share Personal Data, Individual Genetic Data, and Technical Data with third parties for other purposes without your consent, but only in formats that do not identify you, such as aggregated or anonymized format


If you choose not to provide any Personal Data, you may not be able to use certain Services provided by My Gene Counsel.

You may opt out of marketing emails by clicking on the unsubscribe link in such emails; however, changes to notifications regarding updates to your laboratory results require you to visit your account data on our website. You also have the option of closing your account at any time by contacting us at

You can typically remove and reject cookies from our website with your browser settings. Many browsers are set to accept cookies until you change your settings. If you remove or reject our cookies, it could affect how our website works for you.


My Gene Counsel takes reasonable steps to protect your Personal Data from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error-free. You understand and agree that security incidents may happen even when safeguards are in place.

You also play a role in the safety and security of your Personal Data. You are responsible for keeping your username and password safe and confidential. Do not share you password with anyone. My Gene Counsel holds your account data until the account is deleted or otherwise removed according to the terms of this Privacy Policy; however, we may keep anonymized data pertaining to your account permanently.


You have the right to access your Personal Data. Please contact us at to find out how to access and change your Personal Data. We will, upon request, make reasonable efforts to correct, delete, and/or block your Personal Data from further processing and/or use except to the extent required by law and to the extent it remains in our possession.


You may have implemented a “do not track” signal through your browser. As there is no fixed standard for “do not track” signals, we currently do not respond to “do not track” signals from your web browser.


We will retain Personal Data for as long as necessary to accomplish our purposes for such data as set forth in this Privacy Policy. You can request that your Personal Data be deleted by contacting us at We will destroy your Personal Data using reasonable data destruction practices. We may, however, retain your data forever to comply with legal or contract obligations or to perform population health analysis or to facilitate law enforcement requests.


My Gene Counsel Services are not directed at children under the age of 13. However, individuals of all ages are affected by varying health conditions and/or have lab results that may benefit from the Services provided by My Gene Counsel. In such cases, we require that parents or guardians use our Services on their child’s behalf. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children to never provide Personal Data on this website except as submitted by their parents’ or guardians’ use of their own accounts. If you have reason to believe that a child under the age of 13 has provided Personal Data in connection with the Services, please contact us at and we will delete that data from our databases.

Minors under 18 years of age may have their Personal Data provided to My Gene Counsel deleted by sending an email to Please note that while we make reasonable efforts to comply with such requests, deletion of your Personal Data does not ensure complete and comprehensive removal of that data from all systems.


This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by My Gene Counsel (the “Third Party Websites”). The policies and procedures we described here do not apply to the Third Party Websites. The links from this website do not imply that My Gene Counsel endorses or has reviewed the Third Party Websites. We suggest contacting those websites directly for data on their privacy policies.

Health care professionals and laboratories who provide patient services are responsible for determining uses and disclosures of patient health data in accordance with state and federal medical privacy laws, including the federal Health Insurance Portability and Accountability Act of 1996 (“HIPAA”).


Your access to and use of this website is subject to My Gene Counsel’s Terms of Use. Please see full Terms of Use here:


If you are a California resident, you may ask us for a notice identifying the categories of Personal Data that we share with our Partners for marketing purposes and to refrain from sharing your Personal Data with certain of these entities for their marketing purposes. Please tell us your preferences by contacting us at the following address: My Gene Counsel, P.O. Box 612, Branford, CT 06405. In your request, please specify that you want a “My Gene Counsel California Privacy Rights Notice.” Please allow 30 days for a response.


This Privacy Policy may be revised from time to time as we add new features and services, as laws change, and as industry privacy and security practices evolve. We reserve the right to update or modify this Privacy Policy at any time without prior notice. If we make any changes, we will change the “last updated” date at the beginning of this document. However, if My Gene Counsel decides that it would like to make different uses of Personal Data that are inconsistent with the uses noted in this Privacy Policy, you will have prior notice of such uses and an opportunity to opt out. Small changes or changes that do not significantly affect individual privacy interests may be made at any time and without prior notice. You are responsible for periodically visiting our website and this Privacy Policy to check for any changes. Your continued use of the Services after any changes or revisions to this Privacy Policy, or after any opt-out period we have offered, shall indicate your agreement with the terms of such revised Privacy Policy.


To keep your Personal Data accurate, current, and complete, please contact us at We will take reasonable steps to update or correct Personal Data in our possession that you have previously submitted via this website.