FREQUENTLY ASKED QUESTIONS

What does My Gene Counsel do?
My Gene Counsel is a digital genetics platform built around one core mission: making sure a genetic test result doesn’t stop being useful the day it’s returned. We do this through three integrated tools — My Gene Screen identifies patients who should be tested, Living Lab Reports® make every result immediately actionable, and Genetic Alerts keeps patients and providers current as science evolves. We connect to the clinical and genomic programs health systems, laboratories, and precision medicine organizations have already built.

Is My Gene Counsel a telemedicine company?
No. My Gene Counsel does not provide medical appointments, virtual consultations, or direct clinical care. We are a digital genetics platform that delivers the clinical expertise of board-certified genetic counselors through software — at a scale, and with a persistence over time, that no human workforce could match alone.

How does My Gene Counsel help patients?
When a patient receives a genetic test result, Living Lab Reports® deliver a personalized, plain-language explanation of what the result means, what it means for their family, and what steps to consider next. When the science changes — when a variant is reclassified or guidelines are updated — Genetic Alerts notifies them automatically. Patients don’t have to check in. We reach out when something important changes.

How does My Gene Counsel help clinicians?
Living Lab Reports® give clinicians accurate, evidence-based information about each patient’s specific genetic result — when and where they need it. Genetic Alerts notifies them automatically when a patient’s result changes in clinical meaning due to reclassification or guideline updates, so they always have current information without manual tracking.

How does My Gene Counsel help genetics departments?
Most genetics departments don’t have the capacity to proactively recontact every patient whose previous result has changed in meaning. Genetic Alerts does this automatically — identifying affected patients and notifying them and their providers when classifications or guidelines change. My Gene Screen helps your team identify which patients should be tested in the first place, so your genetic counselors focus their time where it matters most.

What triggers a Genetic Alert?
Genetic Alerts fires automatically when a variant is reclassified, when medical management guidelines change for a specific gene, or when new clinical evidence becomes relevant to a patient’s result. Notifications are delivered via text and/or email to both the patient and their provider.

Which organizations does My Gene Counsel work with?
My Gene Counsel works with health systems, oncology practices, hereditary cancer programs, genetic testing laboratories, and pharmaceutical and precision medicine organizations. We integrate with existing lab reporting systems and clinical workflows — no new portal required for your team.