FREQUENTLY ASKED QUESTIONS

What does My Gene Counsel do?

As a health technology company, My Gene Counsel is dedicated to developing digital solutions to expand access to genetic testing and counseling, to enable timely return of test results at scale, and to provide notifications for patients, research participants, and clinicians as the field evolves.

How can using My Gene Counsel help our patients?

My Gene Counsel can expand your reach by providing your patients with accurate and up-to-date genetic counseling information in the form of a Living Lab Report^® (“LLR”). These reports are easy to read and understand and will direct patients back to your center for the high-risk care they and their families may need.

How can using My Gene Counsel help our clinicians?

Clinicians are busier than ever, and many are now tasked with managing care related to genetic test results. My Gene Counsel’s Living Lab Reports^® provide clinicians with accurate, evidence-based information about each patient’s genetic test result, when and where they need it. We also keep clinicians updated as the field changes, so they always have the latest information at their fingertips while caring for their patients.

How can using My Gene Counsel help our genetics staff?

Most genetics departments are extremely busy, and many are understaffed. Few teams have the capacity to keep all of their past, present, and future patients up to date with new health risk information, guideline updates, variant reclassifications, and clinical trial opportunities. My Gene Counsel can provide those updates, on your behalf, and can bring patients and their families back to your center for their high-risk care. We can also help multiply your genetic counselor capacity with our digital solutions.

What are My Gene Counsel notifications?

The field of genetics and genomics is constantly changing and evolving. When a laboratory reclassifies a variant, new health risk information is published, or medical management guidelines change, we send your clinicians and patients a notification via text and/or email. This service keeps everyone up to date on the latest in genetics.

How can My Gene Counsel help our population study?

Every participant in a population study should have ready access to accurate genetic counseling information about their test results – whether positive, negative, or a variant of uncertain significance. My Gene Counsel provides a wraparound solution to your population study by ensuring the responsible return of results, provision of genetic counseling information, and automated communications. We also improve engagement and retention by updating your participants, on your behalf, over time.